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We offer three main packages, a full management service, a part managed, and a let only service. All are designed to provide our landlords with a comprehensive and stress-free letting process. Just choose the service which best suits you.

Full Management Service

• Rental assessment - We will advise you of the optimum rental value based on the size, condition and location of your property in line with local market rates.
• Marketing of your property - For maximum exposure we will place your property on the UK's number one property website and our own website, attracting a nationwide audience. We will also market the property in the local press where appropriate, and our branch windows. We will also inform prospective tenants on our database whose criteria are met by the property. All properties for rent will display the distinctive Warnfield Hewitt letting board.
• Arrange and facilitate viewings - Our staff liaise with prospective tenants and conduct guided visits to the property (by appointment if the property is currently let).
• Vet prospective tenants - We interview prospective tenants to assess their suitability, carrying out credit history check, identity check, and take references from employers or previous landlords.
• Agree terms and draw up Tenancy Agreement - Our Tenancy Agreements comply with the UK Housing Act and Office of Fair Trading recommendations.
• Check property compliance with health & safety regulations - We will inspect your property and advise if alterations are required to meet current health & safety regulations.
• Prepare Inventory and Schedule of condition - Prior to the tenancy we will make a detailed inspection and record of the facilities and condition of the property which can be used as reference in the event of any dispute at the end of the tenancy.
• Organise utilities and gas and electrical safety inspection - We ensure that your gas and electricity supplies conform to legal requirements by carrying out the relevant safety checks. We also provide meter readings to the utility companies on tenant check-in to notify them of change of occupier.
• Arrange for signing of Tenancy Agreement - We will ensure that all parties are satisfied with the terms, and sign copies of, the agreement.
• Collect first months rent and take a security deposit - We will collect the first month's rent and a security deposit. The deposit will be held in a separate client account in accordance with ARLA guidelines and as legally required under the Tenancy Deposit Scheme.
• Prepare tenant's property manual - We will collate and provide a document for the tenant containing useful information relating to their residency of the property including:
  - Copy of the Tenancy Agreement
  - Property care and maintenance instructions
  - Details of care and operation of any security installations
  - Inventory of property contents and condition
  - Operation instructions for appliances and utilities
  - Useful and emergency contact names and telephone numbers
  - Details of any restrictions or exclusions relating to the property,
  eg. pets, parking, noise etc..
• Hand over keys and property manual to tenant at start of tenancy - We will let the tenant into the property and complete a familiarisation tour before handing over the keys to signify the beginning of the tenancy.
• Collect rent monthly - and pay directly to the landlord's bank on the 7th working day of each month - unless otherwise instructed we will collect rent monthly by standing order into a separate client account, from which payment will be made directly to the landlord's designated bank account.
• Chase up late payments of rent - In the event of late or non-payment we will inform the landlord and will act quickly and discreetly to establish the cause of the problem and liaise with the tenant to amicably resolve the matter as soon as possible. If legal action becomes necessary we will consult with the landlord on the most suitable course of action.
• Issue notice for the expiry or extension of tenancy - Approximately eight weeks prior to the agreed expiry of the Tenancy Agreement we will inform the landlord and tenant of the expiry date to give sufficient notice for both parties to make alternative renting/letting arrangements. By mutual agreement the tenancy period may be extended, at which point we will prepare a new Tenancy Agreement, reflecting any changes in dates, terms or rent.
• Schedule future property inspection dates and rent reviews - We will add your property to our review diary to ensure that property visits, safety checks and rent reviews are conducted in a timely manner.
• Deal with any emergencies or maintenance issues- Our maintenance team is on hand to respond to emergencies or problems with the property relating to structure, utilities or security. We will inform you of any maintenance issues including costs and will seek your approval before proceeding.
• Check tenant out - At the end of the tenancy we will check the inventory, clean and make any necessary repairs, close the tenancy and release the deposit as agreed with the landlord. We will also arrange with the landlord to change the alarm code if required and return the keys to the landlord.

Part Managed Service

The part managed service includes all of the benefits of the full management service EXCEPT for the following items:

• response to emergencies
• routine maintenance

Let Only Service

• Rental assessment
• Marketing of your property
• Arrange and facilitate viewings
• Vet prospective tenants
• Agree terms and draw up Tenancy Agreement
• Check property compliance with health & safety regulations
• Prepare inventory and schedule of condition
• Arrange for signing of Tenancy Agreement
• Organise gas and electricity certificate
• Collect first months rent and take a security deposit
• Hand over keys and property manual to tenant at start of tenancy

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